Terms of Service

Last updated: October 5, 2026

These terms set out the rules for using WaviPro and what each of us is responsible for.

The agreement

These terms are between you and Homero Sánchez, an individual conducting business activity in Nezahualcóyotl, Estado de Mexico, Mexico, who operates WaviPro, a product of Brand Motion. In these terms, “WaviPro”, “we” and “us” refer to Homero Sánchez, operating under the Brand Motion and WaviPro names.

By creating an account you accept these terms. If you are accepting on behalf of a business, you confirm that you are authorized to bind it.

What the service does

WaviPro lets a business connect its own WhatsApp Business Account, receive and answer customer messages in a shared inbox, and create and manage message templates. We act as a technology provider: the WhatsApp Business Account, the phone number and the relationship with your customers remain yours.

Your account

  • You are responsible for the accuracy of the information you give us and for the security of your credentials.
  • You must be old enough to enter a contract in your jurisdiction and must not be barred from using the WhatsApp Business Platform.
  • You are responsible for what you and your team send from your number.
  • You must have the right to connect the WhatsApp Business Account and phone number you add to WaviPro.

Acceptable use

You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and the Meta Platform Terms. Those terms apply in addition to these and, where they conflict, they prevail.

  • No unsolicited bulk messaging, and no messaging people who have not opted in.
  • No unlawful, deceptive, harassing or infringing content.
  • No attempt to circumvent rate limits, quality ratings or the permissions you were granted.
  • No use of the service to impersonate another business or person.
  • No attempt to access another customer’s data or to interfere with the security of the service.

Your customers’ data

You are responsible for having the consent and legal basis required to message your customers and to process their data through WaviPro. We process that data on your behalf, as described in our Privacy Policy.

Meta billing

Charges for the WhatsApp Business Platform are billed to you by Meta, directly against the payment method on your own account. We do not resell, mark up or intermediate those charges. Any fees for WaviPro itself will be shown to you before you are charged.

Availability and support

We aim to keep the service available and will give reasonable notice of planned maintenance. We do not promise uninterrupted operation, and delivery of messages depends on Meta infrastructure that is outside our control. Support is available at [email protected].

Suspension and termination

You can close your workspace at any time. When you do, we delete your data as described in our Privacy Policy.

We may suspend or terminate an account that breaches these terms, that puts our access to the WhatsApp Business Platform at risk, or that we are required to suspend by Meta or by law. Where circumstances allow, we will tell you first.

Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, the service is provided “as is”, we are not liable for indirect or consequential loss, or for loss of profits, revenue or data, and our total liability is limited to the amount you paid us in the twelve months before the claim.

Changes to these terms

If we change these terms, we will update the date at the top of this page and, for material changes, notify you by email before the change takes effect. If you keep using the service after that, you accept the new terms.

Governing law

These terms are governed by the laws of Mexico, and the courts of Nezahualcóyotl, Estado de Mexico, have jurisdiction, without prejudice to any mandatory consumer or business protections that apply to you by law.

Contact

Questions about these terms go to [email protected].